Troubleshooting

🛠️ Troubleshooting Guide

Quick Problem Solving

Common issues and their solutions

🔐 Unable to Log In

Before anything else, check your account setup:

• 👤
  You must create a Game Account in addition to your Master Account
• ⚠️
  The Master Account alone is not sufficient for logging into the game
• 🌐
  Create Game Account via: website

🚫 Game Closes Immediately After Launch

This is typically caused by missing system components required by the game.

Solution:

1. Microsoft Visual C++ Redistributables (2005–2012)
2. All-in-One redistributable pack:
   → Download from GitHub

After installation, restart your computer and try launching the game again.

🛡️ Gepard Crash or Game Not Starting

If you're having issues related to Gepard (e.g., the game won't start or closes silently), follow these steps:

• 🛡️
  Add exception in your antivirus or Windows Defender for the game folder
• 🗑️
  Delete the current game folder
• 📁
  Re-extract the game client into a new folder (not the old one)
• 🎮
  Launch the game and log in again

This resolves most cases where security software interferes with the game files.

📩 Need More Help?

If the issue persists, we recommend reaching out through official support channels:

• 💬
  Contact us in the Discord
• 📋
  Check community forums for similar reports
• ✅
  Ensure all steps above were followed completely