Troubleshooting

🛠️ Troubleshooting Guide

Quick Problem Solving

Common issues and their solutions

🚀 Quick Fix Checklist

🚀 Quick Fix Checklist

🔐 Login Issues

• Check Game Account exists
• Verify password
• Check server status

🚫 Crash on Launch

• Install VC++ Redist
• Run as Admin
• Update drivers

🛡️ Gepard Issues

• Antivirus exceptions
• Fresh client install
• Clean extraction

🛡️ D3DX9 Error

• Check Missing DLL's
• Fresh client install
• Clean extraction

🌐 Connection

• Check firewall
• Internet connection
• Server maintenance

🔐 Unable to Log In

🔐 Unable to Log In

Before anything else, check your account setup:

👤	You must create a Game Account in addition to your Master Account
⚠️	The Master Account alone is not sufficient for logging into the game
🌐	Create Game Account via: website

💡 Quick Check

• Master Account = Website login
• Game Account = In-game login
• You need BOTH to play!

🚫 Game Closes Immediately After Launch

🚫 Game Closes Immediately After Launch

This is typically caused by missing system components required by the game.

🛠️ Solution

Microsoft Visual C++ Redistributables (2005–2012)
All-in-One redistributable pack:
→ Download from GitHub

After installation, restart your computer and try launching the game again.

🛡️ D3DX9 Error

🛡️ D3DX9 Error

       If you're having issues related to D3DX9, follow this step:

🛡️	Follow the instruction in this link: https://learn.microsoft.com/en-us/answers/questions/2753248/missing-d3dx9-43-dll

🛡️ Gepard Crash or Game Not Starting

🛡️ Gepard Crash or Game Not Starting

   If you're having issues related to Gepard (e.g., the game won't start or closes silently), follow these steps:

🛡️	Add exception in your antivirus or Windows Defender for the game folder
🗑️	Delete the current game folder
📁	Re-extract the game client into a new folder (not the old one)
🎮	Launch the game and log in again

This resolves most cases where security software interferes with the game files.

🔄 Step-by-Step

1. Add game folder to antivirus exceptions
2. Delete old game folder completely
3. Extract fresh client to new location
4. Run as Administrator if needed

📩 Need More Help?

📩 Need More Help?

If the issue persists, we recommend reaching out through official support channels:

💬	Contact us in the Discord
📋	Check community forums for similar reports
✅	Ensure all steps above were followed completely
🔍	Search existing solutions in our knowledge base

💬

Discord

Live community support

📖

Forums

Community solutions

🔧

Knowledge Base

Documented fixes

✅ Still Need Help?

Join our Discord community for real-time support!