Troubleshooting: Difference between revisions
From Ragnafied Wiki
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<div class="ragnawiki-hero-title">Quick Problem Solving</div> | <div class="ragnawiki-hero-title">Quick Problem Solving</div> | ||
<div class="ragnawiki-hero-subtitle">Common issues and their solutions</div> | <div class="ragnawiki-hero-subtitle">Common issues and their solutions</div> | ||
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== 🚀 Quick Fix Checklist == | |||
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<div class="ragnawiki-card-header ragna-purple">🚀 Quick Fix Checklist</div> | |||
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<div style="padding: 10px; background: rgba(231, 76, 60, 0.1); border-radius: 6px;"> | |||
<strong>🔐 Login Issues</strong> | |||
<div style="font-size: 12px; margin-top: 5px;"> | |||
• Check Game Account exists<br> | |||
• Verify password<br> | |||
• Check server status | |||
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</div> | |||
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<strong>🚫 Crash on Launch</strong> | |||
<div style="font-size: 12px; margin-top: 5px;"> | |||
• Install VC++ Redist<br> | |||
• Run as Admin<br> | |||
• Update drivers | |||
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</div> | |||
<div style="padding: 10px; background: rgba(52, 152, 219, 0.1); border-radius: 6px;"> | |||
<strong>🛡️ Gepard Issues</strong> | |||
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• Antivirus exceptions<br> | |||
• Fresh client install<br> | |||
• Clean extraction | |||
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</div> | |||
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<strong>🌐 Connection</strong> | |||
<div style="font-size: 12px; margin-top: 5px;"> | |||
• Check firewall<br> | |||
• Internet connection<br> | |||
• Server maintenance | |||
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</div> | |||
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<div class="ragnawiki-hero-title">✅ Still Need Help?</div> | <div class="ragnawiki-hero-title">✅ Still Need Help?</div> | ||
<div class="ragnawiki-hero-subtitle">Join our Discord community for real-time support!</div> | <div class="ragnawiki-hero-subtitle">Join our Discord community for real-time support!</div> | ||
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Revision as of 18:52, 24 October 2025
🛠️ Troubleshooting Guide
Quick Problem Solving
Common issues and their solutions
🚀 Quick Fix Checklist
🚀 Quick Fix Checklist
🔐 Login Issues
• Check Game Account exists
• Verify password
• Check server status
🚫 Crash on Launch
• Install VC++ Redist
• Run as Admin
• Update drivers
🛡️ Gepard Issues
• Antivirus exceptions
• Fresh client install
• Clean extraction
🌐 Connection
• Check firewall
• Internet connection
• Server maintenance
🔐 Unable to Log In
🔐 Unable to Log In
Before anything else, check your account setup:
| 👤 | You must create a Game Account in addition to your Master Account |
| ⚠️ | The Master Account alone is not sufficient for logging into the game |
| 🌐 | Create Game Account via: website |
💡 Quick Check
• Master Account = Website login
• Game Account = In-game login
• You need BOTH to play!
🚫 Game Closes Immediately After Launch
🚫 Game Closes Immediately After Launch
This is typically caused by missing system components required by the game.
🛠️ Solution
Microsoft Visual C++ Redistributables (2005–2012)
All-in-One redistributable pack:
→ Download from GitHub
After installation, restart your computer and try launching the game again.
🛡️ D3DX9 Error
🛡️ D3DX9 Error
If you're having issues related to D3DX9, follow these steps:
| 🛡️ | Follow the instruction in this link: https://learn.microsoft.com/en-us/answers/questions/2753248/missing-d3dx9-43-dll |
🛡️ Gepard Crash or Game Not Starting
🛡️ Gepard Crash or Game Not Starting
If you're having issues related to Gepard (e.g., the game won't start or closes silently), follow these steps:
| 🛡️ | Add exception in your antivirus or Windows Defender for the game folder |
| 🗑️ | Delete the current game folder |
| 📁 | Re-extract the game client into a new folder (not the old one) |
| 🎮 | Launch the game and log in again |
This resolves most cases where security software interferes with the game files.
🔄 Step-by-Step
1. Add game folder to antivirus exceptions
2. Delete old game folder completely
3. Extract fresh client to new location
4. Run as Administrator if needed
📩 Need More Help?
📩 Need More Help?
If the issue persists, we recommend reaching out through official support channels:
| 💬 | Contact us in the Discord |
| 📋 | Check community forums for similar reports |
| ✅ | Ensure all steps above were followed completely |
| 🔍 | Search existing solutions in our knowledge base |
💬
Discord
Live community support
📖
Forums
Community solutions
🔧
Knowledge Base
Documented fixes
✅ Still Need Help?
Join our Discord community for real-time support!
