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= Troubleshooting Guide =
= 🛠️ Troubleshooting Guide =
If you're experiencing issues with the game, this guide will help you identify and solve the most common problems.


----
<div class="wiki-header-container">
<div class="hero-section" style="background: linear-gradient(135deg, #667eea 0%, #764ba2 100%); color: white; padding: 20px; border-radius: 10px; text-align: center; margin: 15px 0;">
<div style="font-size: 22px; font-weight: bold; margin-bottom: 8px;">Quick Problem Solving</div>
<div style="font-size: 14px; opacity: 0.9;">Common issues and their solutions</div>
</div>


== 🔐 Unable to Log In ==
<div class="info-card">
<div class="card-header" style="background: linear-gradient(135deg, #e74c3c, #c0392b);">
🔐 Unable to Log In
</div>
<div class="card-content">
<div class="system-description">
Before anything else, check your account setup:
Before anything else, check your account setup:
</div>
<ul class="modern-list">
<li class="list-item">
<div class="list-icon">👤</div>
<div class="list-content">You must create a <strong>Game Account</strong> in addition to your <strong>Master Account</strong></div>
</li>
<li class="list-item">
<div class="list-icon">⚠️</div>
<div class="list-content">The Master Account alone is not sufficient for logging into the game</div>
</li>
<li class="list-item">
<div class="list-icon">🌐</div>
<div class="list-content">Create Game Account via: <span class="plainlinks">[https://ragnafied.net/account/create/ website]</span></div>
</li>
</ul>
</div>
</div>


* You must create a '''Game Account''' in addition to your '''Master Account'''.
<div class="info-card">
* The Master Account alone is not sufficient for logging into the game.
<div class="card-header" style="background: linear-gradient(135deg, #e67e22, #d35400);">
* You can create a Game Account through the official <span class="plainlinks">[https://ragnafied.net/account/create/ website].
🚫 Game Closes Immediately After Launch
 
</div>
----
<div class="card-content">
 
<div class="system-description">
== 🛠 Game Closes Immediately After Launch ==
This is typically caused by missing system components required by the game.
This is typically caused by missing system components required by the game.
</div>
<div style="background: rgba(230, 126, 34, 0.1); padding: 15px; border-radius: 6px; margin: 15px 0; border-left: 3px solid #e67e22;">
<div style="font-weight: bold; color: #d35400; margin-bottom: 10px;">Solution:</div>
<ol style="margin: 0; padding-left: 20px;">
<li><strong>Microsoft Visual C++ Redistributables (2005–2012)</strong></li>
<li>All-in-One redistributable pack:<br>
→ <span class="plainlinks">[https://github.com/abbodi1406/vcredist Download from GitHub]</span>
</li>
</ol>
</div>
<em>After installation, restart your computer and try launching the game again.</em>
</div>
</div>


=== Solution ===
<div class="info-card">
Install the following to ensure your system is compatible:
<div class="card-header" style="background: linear-gradient(135deg, #3498db, #2980b9);">
 
🛡️ Gepard Crash or Game Not Starting
# '''Microsoft Visual C++ Redistributables (2005–2012)'''
</div>
# An All-in-One redistributable pack (recommended):
<div class="card-content">
: → <span class="plainlinks">[https://github.com/abbodi1406/vcredist Download from GitHub - abbodi1406/vcredist]
<div style="display: grid; grid-template-columns: auto 1fr; gap: 20px; align-items: start; margin-bottom: 15px;">
 
<div>[[File:Gepard.png|80px]]</div>
After installation, restart your computer and try launching the game again.
<div>
 
If you're having issues related to Gepard (e.g., the game won't start or closes silently), follow these steps:
----
</div>
 
</div>
== 🛡️ Gepard Crash or Game Not Starting ==
<ul class="modern-list">
[[File:Gepard.png|thumb|right|Gepard common issue]]
<li class="list-item">
 
<div class="list-icon">🛡️</div>
If you're having issues related to Gepard (e.g., the game won’t start or closes silently), follow these steps:
<div class="list-content">Add <strong>exception in your antivirus or Windows Defender</strong> for the game folder</div>
 
</li>
* Make sure to add an '''exception in your antivirus or Windows Defender''' for the game folder.
<li class="list-item">
* Delete the current game folder.
<div class="list-icon">🗑️</div>
* Re-extract the game client into a '''new folder''' (not the old one).
<div class="list-content">Delete the current game folder</div>
* Then try launching the game and logging in again.
</li>
 
<li class="list-item">
This resolves most cases where security software interferes with the game files.
<div class="list-icon">📁</div>
<div class="list-content">Re-extract the game client into a <strong>new folder</strong> (not the old one)</div>
</li>
<li class="list-item">
<div class="list-icon">🎮</div>
<div class="list-content">Launch the game and log in again</div>
</li>
</ul>
<em>This resolves most cases where security software interferes with the game files.</em>
</div>
</div>


== 📩 Need More Help? ==
<div class="info-card">
If the issue persists, we recommend reaching out through the official support channels or checking community forums for similar reports.
<div class="card-header" style="background: linear-gradient(135deg, #2ecc71, #27ae60);">
* Contact us in the <span class="plainlinks">[https://discord.com/invite/kPGpRkn Discord]
📩 Need More Help?
</div>
<div class="card-content">
<div class="system-description">
If the issue persists, we recommend reaching out through official support channels:
</div>
<ul class="modern-list">
<li class="list-item">
<div class="list-icon">💬</div>
<div class="list-content">Contact us in the <span class="plainlinks">[https://discord.com/invite/kPGpRkn Discord]</span></div>
</li>
<li class="list-item">
<div class="list-icon">📋</div>
<div class="list-content">Check community forums for similar reports</div>
</li>
<li class="list-item">
<div class="list-icon">✅</div>
<div class="list-content">Ensure all steps above were followed completely</div>
</li>
</ul>
</div>
</div>
</div>

Revision as of 19:42, 29 September 2025

🛠️ Troubleshooting Guide

Quick Problem Solving
Common issues and their solutions

🔐 Unable to Log In

Before anything else, check your account setup:

  • 👤
    You must create a Game Account in addition to your Master Account
  • ⚠️
    The Master Account alone is not sufficient for logging into the game
  • 🌐
    Create Game Account via: website

🚫 Game Closes Immediately After Launch

This is typically caused by missing system components required by the game.

Solution:
  1. Microsoft Visual C++ Redistributables (2005–2012)
  2. All-in-One redistributable pack:
    → Download from GitHub

After installation, restart your computer and try launching the game again.

🛡️ Gepard Crash or Game Not Starting

If you're having issues related to Gepard (e.g., the game won't start or closes silently), follow these steps:

  • 🛡️
    Add exception in your antivirus or Windows Defender for the game folder
  • 🗑️
    Delete the current game folder
  • 📁
    Re-extract the game client into a new folder (not the old one)
  • 🎮
    Launch the game and log in again

This resolves most cases where security software interferes with the game files.

📩 Need More Help?

If the issue persists, we recommend reaching out through official support channels:

  • 💬
    Contact us in the Discord
  • 📋
    Check community forums for similar reports
  • ✅
    Ensure all steps above were followed completely
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