Troubleshooting: Difference between revisions
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After installation, restart your computer and try launching the game again. | After installation, restart your computer and try launching the game again. | ||
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== 🛡️ Gepard Errors or Game Not Starting == | |||
If you're having issues related to Gepard (e.g., the game won’t start or closes silently), follow these steps: | |||
* Make sure to add an '''exception in your antivirus or Windows Defender''' for the game folder. | |||
* Delete the current game folder. | |||
* Re-extract the game client into a '''new folder''' (not the old one). | |||
* Then try launching the game and logging in again. | |||
This resolves most cases where security software interferes with the anti-cheat system. | |||
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Revision as of 22:31, 3 June 2025
Troubleshooting Guide
If you're experiencing issues with the game, this guide will help you identify and solve the most common problems.
🔐 Unable to Log In
Before anything else, check your account setup:
- You must create a Game Account in addition to your Master Account.
- The Master Account alone is not sufficient for logging into the game.
- You can create a Game Account through the official website.
🛠 Game Closes Immediately After Launch
This is typically caused by missing system components required by the game.
Solution
Install the following to ensure your system is compatible:
- Microsoft Visual C++ Redistributables (2005–2012)
- An All-in-One redistributable pack (recommended):
After installation, restart your computer and try launching the game again.
🛡️ Gepard Errors or Game Not Starting
If you're having issues related to Gepard (e.g., the game won’t start or closes silently), follow these steps:
- Make sure to add an exception in your antivirus or Windows Defender for the game folder.
- Delete the current game folder.
- Re-extract the game client into a new folder (not the old one).
- Then try launching the game and logging in again.
This resolves most cases where security software interferes with the anti-cheat system.
📩 Need More Help?
If the issue persists, we recommend reaching out through the official support channels or checking community forums for similar reports.
