Troubleshooting: Difference between revisions

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= 🛠️ Troubleshooting Guide =
= 🛠️ Troubleshooting Guide =


<div class="wiki-header-container">
<div class="ragnawiki-hero">
<div class="hero-section" style="background: linear-gradient(135deg, #667eea 0%, #764ba2 100%); color: white; padding: 20px; border-radius: 10px; text-align: center; margin: 15px 0;">
<div class="ragnawiki-hero-title">Quick Problem Solving</div>
<div style="font-size: 22px; font-weight: bold; margin-bottom: 8px;">Quick Problem Solving</div>
<div class="ragnawiki-hero-subtitle">Common issues and their solutions</div>
<div style="font-size: 14px; opacity: 0.9;">Common issues and their solutions</div>
</div>
</div>
== 🚀 Quick Fix Checklist ==


<div class="info-card">
<div class="ragnawiki-card">
<div class="card-header" style="background: linear-gradient(135deg, #e74c3c, #c0392b);">
<div class="ragnawiki-card-header ragna-purple">🚀 Quick Fix Checklist</div>
🔐 Unable to Log In
<div class="ragnawiki-card-content">
<div class="ragnawiki-grid" style="grid-template-columns: repeat(auto-fit, minmax(250px, 1fr)); gap: 10px;">
<div style="padding: 10px; background: rgba(231, 76, 60, 0.1); border-radius: 6px;">
<strong>🔐 Login Issues</strong>
<div style="font-size: 12px; margin-top: 5px;">
• Check Game Account exists<br>
• Verify password<br>
• Check server status
</div>
</div>
<div class="card-content">
</div>
<div class="system-description">
<div style="padding: 10px; background: rgba(230, 126, 34, 0.1); border-radius: 6px;">
<strong>🚫 Crash on Launch</strong>
<div style="font-size: 12px; margin-top: 5px;">
• Install VC++ Redist<br>
• Run as Admin<br>
• Update drivers
</div>
</div>
<div style="padding: 10px; background: rgba(52, 152, 219, 0.1); border-radius: 6px;">
<strong>🛡️ Gepard Issues</strong>
<div style="font-size: 12px; margin-top: 5px;">
• Antivirus exceptions<br>
• Fresh client install<br>
• Clean extraction
</div>
</div>
<div style="padding: 10px; background: rgba(42, 142, 209, 0.1); border-radius: 6px;">
<strong>🛡️ D3DX9 Error</strong>
<div style="font-size: 12px; margin-top: 5px;">
• Check Missing DLL's<br>
• Fresh client install<br>
• Clean extraction
</div>
</div>
<div style="padding: 10px; background: rgba(46, 204, 113, 0.1); border-radius: 6px;">
<strong>🌐 Connection</strong>
<div style="font-size: 12px; margin-top: 5px;">
• Check firewall<br>
• Internet connection<br>
• Server maintenance
</div>
</div>
</div>
</div>
</div>
 
== 🔐 Unable to Log In ==
 
<div class="ragnawiki-card">
<div class="ragnawiki-card-header ragna-red">🔐 Unable to Log In</div>
<div class="ragnawiki-card-content">
Before anything else, check your account setup:
Before anything else, check your account setup:
{| class="ragnawiki-list"
|-
| 👤 || You must create a <strong>Game Account</strong> in addition to your <strong>Master Account</strong>
|-
| ⚠️ || The Master Account alone is not sufficient for logging into the game
|-
| 🌐 || Create Game Account via: <span class="plainlinks">[https://ragnafied.net/account/create/ website]</span>
|}
<div class="ragnawiki-notes" style="margin-top: 15px;">
<div class="ragnawiki-tip-box" style="border-left-color: #e74c3c;">
<div style="font-weight: 600; color: #e74c3c; margin-bottom: 8px;">💡 Quick Check</div>
<div style="font-size: 13px; line-height: 1.4; color: #666;">
• Master Account = Website login<br>
• Game Account = In-game login<br>
• You need BOTH to play!
</div>
</div>
</div>
</div>
<ul class="modern-list">
<li class="list-item">
<div class="list-icon">👤</div>
<div class="list-content">You must create a <strong>Game Account</strong> in addition to your <strong>Master Account</strong></div>
</li>
<li class="list-item">
<div class="list-icon">⚠️</div>
<div class="list-content">The Master Account alone is not sufficient for logging into the game</div>
</li>
<li class="list-item">
<div class="list-icon">🌐</div>
<div class="list-content">Create Game Account via: <span class="plainlinks">[https://ragnafied.net/account/create/ website]</span></div>
</li>
</ul>
</div>
</div>
</div>
</div>


<div class="info-card">
== 🚫 Game Closes Immediately After Launch ==
<div class="card-header" style="background: linear-gradient(135deg, #e67e22, #d35400);">
 
🚫 Game Closes Immediately After Launch
<div class="ragnawiki-card">
<div class="ragnawiki-card-header ragna-orange">🚫 Game Closes Immediately After Launch</div>
<div class="ragnawiki-card-content">
This is typically caused by missing system components required by the game.
 
<div class="ragnawiki-notes">
<div class="ragnawiki-tip-box" style="border-left-color: #e67e22;">
<div style="font-weight: 600; color: #e67e22; margin-bottom: 8px;">🛠️ Solution</div>
<div style="font-size: 13px; line-height: 1.4; color: #666;">
<strong>Microsoft Visual C++ Redistributables (2005–2012)</strong><br>
All-in-One redistributable pack:<br>
→ <span class="plainlinks">[https://github.com/abbodi1406/vcredist/releases Download from GitHub]</span>
</div>
</div>
<div class="card-content">
<div class="system-description">
This is typically caused by missing system components required by the game.
</div>
</div>
<div style="background: rgba(230, 126, 34, 0.1); padding: 15px; border-radius: 6px; margin: 15px 0; border-left: 3px solid #e67e22;">
<div style="font-weight: bold; color: #d35400; margin-bottom: 10px;">Solution:</div>
<ol style="margin: 0; padding-left: 20px;">
<li><strong>Microsoft Visual C++ Redistributables (2005–2012)</strong></li>
<li>All-in-One redistributable pack:<br>
→ <span class="plainlinks">[https://github.com/abbodi1406/vcredist Download from GitHub]</span>
</li>
</ol>
</div>
</div>
<em>After installation, restart your computer and try launching the game again.</em>
<em>After installation, restart your computer and try launching the game again.</em>
</div>
</div>
</div>
</div>


<div class="info-card">
== 🛡️ D3DX9 Error ==
<div class="card-header" style="background: linear-gradient(135deg, #3498db, #2980b9);">
<div class="ragnawiki-card">
🛡️ Gepard Crash or Game Not Starting
  <div class="ragnawiki-card-header ragna-blue">🛡️ D3DX9 Error</div>
  <div class="ragnawiki-card-content">
    <div style="display: flex; flex-direction: column; gap: 15px; margin-bottom: 15px;">
      <div style="flex-shrink: 0;">
        [[File:D3DX9error.png|500px]]
      </div>
      <div>
        If you're having issues related to D3DX9, follow these steps:
      </div>
    </div>
 
    {| class="ragnawiki-list"
    |-
    | 🛡️ || Follow the instruction in this link: <strong>https://learn.microsoft.com/en-us/answers/questions/2753248/missing-d3dx9-43-dll</strong>
    |}
  </div>
</div>
 
== 🛡️ Gepard Crash or Game Not Starting ==
 
<div class="ragnawiki-card">
<div class="ragnawiki-card-header ragna-blue">🛡️ Gepard Crash or Game Not Starting</div>
<div class="ragnawiki-card-content">
<div style="display: flex; flex-direction: column; gap: 15px; margin-bottom: 15px;">
  <div style="flex-shrink: 0;">
    [[File:Gepard.png|500px]]
  </div>
  <div style="flex: 1;">
    If you're having issues related to Gepard (e.g., the game won't start or closes silently), follow these steps:
{| class="ragnawiki-list"
|-
| 🛡️ || Add <strong>exception in your antivirus or Windows Defender</strong> for the game folder
|-
| 🗑️ || Delete the current game folder
|-
| 📁 || Re-extract the game client into a <strong>new folder</strong> (not the old one)
|-
| 🎮 || Launch the game and log in again
|}
  </div>
</div>
<em>This resolves most cases where security software interferes with the game files.</em>
 
<div class="ragnawiki-notes" style="margin-top: 15px;">
<div class="ragnawiki-tip-box" style="border-left-color: #3498db;">
<div style="font-weight: 600; color: #3498db; margin-bottom: 8px;">🔄 Step-by-Step</div>
<div style="font-size: 13px; line-height: 1.4; color: #666;">
1. Add game folder to antivirus exceptions<br>
2. Delete old game folder completely<br>
3. Extract fresh client to new location<br>
4. Run as Administrator if needed
</div>
</div>
<div class="card-content">
<div style="display: grid; grid-template-columns: auto 1fr; gap: 20px; align-items: start; margin-bottom: 15px;">
<div>[[File:Gepard.png|80px]]</div>
<div>
If you're having issues related to Gepard (e.g., the game won't start or closes silently), follow these steps:
</div>
</div>
</div>
</div>
<ul class="modern-list">
<li class="list-item">
<div class="list-icon">🛡️</div>
<div class="list-content">Add <strong>exception in your antivirus or Windows Defender</strong> for the game folder</div>
</li>
<li class="list-item">
<div class="list-icon">🗑️</div>
<div class="list-content">Delete the current game folder</div>
</li>
<li class="list-item">
<div class="list-icon">📁</div>
<div class="list-content">Re-extract the game client into a <strong>new folder</strong> (not the old one)</div>
</li>
<li class="list-item">
<div class="list-icon">🎮</div>
<div class="list-content">Launch the game and log in again</div>
</li>
</ul>
<em>This resolves most cases where security software interferes with the game files.</em>
</div>
</div>
</div>
</div>


<div class="info-card">
== 📩 Need More Help? ==
<div class="card-header" style="background: linear-gradient(135deg, #2ecc71, #27ae60);">
 
📩 Need More Help?
<div class="ragnawiki-card">
<div class="ragnawiki-card-header ragna-green">📩 Need More Help?</div>
<div class="ragnawiki-card-content">
If the issue persists, we recommend reaching out through official support channels:
 
{| class="ragnawiki-list"
|-
| 💬 || Contact us in the <span class="plainlinks">[https://discord.com/invite/kPGpRkn Discord]</span>
|-
| 📋 || Check community forums for similar reports
|-
| ✅ || Ensure all steps above were followed completely
|-
| 🔍 || Search existing solutions in our knowledge base
|}
 
<div class="ragnawiki-grid" style="grid-template-columns: repeat(auto-fit, minmax(200px, 1fr)); gap: 15px; margin-top: 20px;">
<div style="text-align: center; padding: 15px; background: rgba(46, 204, 113, 0.1); border-radius: 8px;">
<div style="font-size: 24px;">💬</div>
<div style="font-weight: bold; color: #27ae60;">Discord</div>
<div style="font-size: 12px; color: #666;">Live community support</div>
</div>
<div style="text-align: center; padding: 15px; background: rgba(52, 152, 219, 0.1); border-radius: 8px;">
<div style="font-size: 24px;">📖</div>
<div style="font-weight: bold; color: #2980b9;">Forums</div>
<div style="font-size: 12px; color: #666;">Community solutions</div>
</div>
<div style="text-align: center; padding: 15px; background: rgba(155, 89, 182, 0.1); border-radius: 8px;">
<div style="font-size: 24px;">🔧</div>
<div style="font-weight: bold; color: #8e44ad;">Knowledge Base</div>
<div style="font-size: 12px; color: #666;">Documented fixes</div>
</div>
</div>
<div class="card-content">
<div class="system-description">
If the issue persists, we recommend reaching out through official support channels:
</div>
</div>
<ul class="modern-list">
<li class="list-item">
<div class="list-icon">💬</div>
<div class="list-content">Contact us in the <span class="plainlinks">[https://discord.com/invite/kPGpRkn Discord]</span></div>
</li>
<li class="list-item">
<div class="list-icon">📋</div>
<div class="list-content">Check community forums for similar reports</div>
</li>
<li class="list-item">
<div class="list-icon">✅</div>
<div class="list-content">Ensure all steps above were followed completely</div>
</li>
</ul>
</div>
</div>
</div>
</div>
<div class="ragnawiki-hero" style="background: linear-gradient(135deg, #2ecc71, #27ae60); color: white; margin-top: 30px;">
<div class="ragnawiki-hero-title">✅ Still Need Help?</div>
<div class="ragnawiki-hero-subtitle">Join our Discord community for real-time support!</div>
</div>
</div>

Latest revision as of 18:53, 24 October 2025

🛠️ Troubleshooting Guide

Quick Problem Solving
Common issues and their solutions

🚀 Quick Fix Checklist

🚀 Quick Fix Checklist

🔐 Login Issues

• Check Game Account exists
• Verify password
• Check server status

🚫 Crash on Launch

• Install VC++ Redist
• Run as Admin
• Update drivers

🛡️ Gepard Issues

• Antivirus exceptions
• Fresh client install
• Clean extraction

🛡️ D3DX9 Error

• Check Missing DLL's
• Fresh client install
• Clean extraction

🌐 Connection

• Check firewall
• Internet connection
• Server maintenance

🔐 Unable to Log In

🔐 Unable to Log In

Before anything else, check your account setup:

👤 You must create a Game Account in addition to your Master Account
⚠️ The Master Account alone is not sufficient for logging into the game
🌐 Create Game Account via: website
💡 Quick Check

• Master Account = Website login
• Game Account = In-game login
• You need BOTH to play!

🚫 Game Closes Immediately After Launch

🚫 Game Closes Immediately After Launch

This is typically caused by missing system components required by the game.

🛠️ Solution

Microsoft Visual C++ Redistributables (2005–2012)
All-in-One redistributable pack:
→ Download from GitHub

After installation, restart your computer and try launching the game again.

🛡️ D3DX9 Error

🛡️ D3DX9 Error
       

       If you're having issues related to D3DX9, follow these steps:
🛡️ Follow the instruction in this link: https://learn.microsoft.com/en-us/answers/questions/2753248/missing-d3dx9-43-dll

🛡️ Gepard Crash or Game Not Starting

🛡️ Gepard Crash or Game Not Starting
   

   If you're having issues related to Gepard (e.g., the game won't start or closes silently), follow these steps:
🛡️ Add exception in your antivirus or Windows Defender for the game folder
🗑️ Delete the current game folder
📁 Re-extract the game client into a new folder (not the old one)
🎮 Launch the game and log in again

This resolves most cases where security software interferes with the game files.

🔄 Step-by-Step

1. Add game folder to antivirus exceptions
2. Delete old game folder completely
3. Extract fresh client to new location
4. Run as Administrator if needed

📩 Need More Help?

📩 Need More Help?

If the issue persists, we recommend reaching out through official support channels:

💬 Contact us in the Discord
📋 Check community forums for similar reports
✅ Ensure all steps above were followed completely
🔍 Search existing solutions in our knowledge base
💬
Discord
Live community support
📖
Forums
Community solutions
🔧
Knowledge Base
Documented fixes
✅ Still Need Help?
Join our Discord community for real-time support!
Retrieved from "https://wiki.ragnafied.net/index.php?title=Troubleshooting&oldid=773"