Troubleshooting

Troubleshooting Guide

If you're experiencing issues with the game, this guide will help you identify and solve the most common problems.

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🔐 Unable to Log In

Before anything else, check your account setup:

• You must create a Game Account in addition to your Master Account.
• The Master Account alone is not sufficient for logging into the game.
• You can create a Game Account through the official website.

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🛠 Game Closes Immediately After Launch

This is typically caused by missing system components required by the game.

Solution

Install the following to ensure your system is compatible:

1. Microsoft Visual C++ Redistributables (2005–2012)
2. An All-in-One redistributable pack (recommended):

→ Download from GitHub - abbodi1406/vcredist

After installation, restart your computer and try launching the game again.

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🛡️ Gepard Crash or Game Not Starting

Gepard common issue

If you're having issues related to Gepard (e.g., the game won’t start or closes silently), follow these steps:

• Make sure to add an exception in your antivirus or Windows Defender for the game folder.
• Delete the current game folder.
• Re-extract the game client into a new folder (not the old one).
• Then try launching the game and logging in again.

This resolves most cases where security software interferes with the game files.

📩 Need More Help?

If the issue persists, we recommend reaching out through the official support channels or checking community forums for similar reports.

• Contact us in the Discord