Troubleshooting

Having Trouble?

If you're experiencing issues, this page may help you solve them.

Unable to Login

• Make sure you have created a Game Account, not just a Master Account.
• The Game Account is required to log in to the game itself.

Game Closes Immediately After Launch

If the game closes as soon as it opens, your system may be missing essential runtime components.

• Visual C++ Redistributables are required to run Ragnarok. Some systems have them pre-installed, but fresh Windows installations often do not.
• Please download and install the following:
  • Visual C++ Redistributables from 2005 to 2012
  • The latest All-in-One Visual C++ pack available here: GitHub - abbodi1406/vcredist

Installing these should resolve the issue.